Privacy Policy

1. Introduction

NEUROHALER (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website neurohaler.com.au and make purchases from us. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Identity information: your name and email address when you place an order, create an account, or contact us.
• Order information: shipping address, billing address, products purchased, order history and transaction details.
• Payment information: payment is processed securely by Stripe. We do not store your credit card number, CVV or full card details on our servers. Stripe's privacy policy applies to payment data.
• Communications: any messages, enquiries or feedback you send us via email or our contact form.
• Newsletter subscription: your email address if you subscribe to our mailing list.
• Technical data: IP address, browser type, device information, pages visited, and referring URL collected automatically via cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping and payment processing.
• Communicate with you about your orders, including dispatch and tracking notifications.
• Send you marketing emails and newsletters if you have opted in (you can unsubscribe at any time).
• Respond to your enquiries, feedback and support requests.
• Improve our website, products and customer experience through analytics.
• Comply with legal obligations and resolve disputes.

4. Payment Processing

All payments are processed securely by Stripe, a PCI DSS Level 1 certified payment processor. Your payment card details are transmitted directly to Stripe via encrypted connection and are never stored on our servers. For more information, please refer to Stripe's Privacy Policy.

5. Sharing Your Information

We do not sell, trade or rent your personal information to third parties.

We may share your information with:

• Service providers: shipping carriers (Australia Post), payment processor (Stripe), email service provider, and analytics tools — only to the extent necessary to provide our services.
• Legal requirements: if required by law, court order, or government regulation.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function, such as shopping cart and session management.
• Analytics cookies: to understand how visitors interact with our website and improve our services.
• Marketing cookies: to deliver relevant advertisements and measure campaign effectiveness (only with your consent).

You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information (subject to legal obligations).
• Unsubscribe from marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of 7 years in accordance with Australian tax law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us: